How many years quality guarantee for your faucets?
3-5 years quality guarantee for brass faucet. If any defective is confirmed to be caused by us, replacement or repair part will be resent to you.
What's the quality assurance we can provide and how do we control quality?
100% inspection on assembly lines. All controls, inspections, equipment, fixtures, total production resources and skills are inspected to confirm.
Whom should I contact if I have complaints?
You can e-mail us or contact us by
Whatsapp/skype/ Wechat/Phone : 86-14737689408
What do I do if I discover that I am missing faucet parts?
You may request additional faucet parts in those ways.
1.Messages: You can send messages to us with lists with model number, when and where is the products was purchased.
2.Phone: You may speak with representative about receiving replacement under warranty or you can call 86-14737689408 or 0757-28972115
If I contact Rbrohant directly for warranty parts, what type of questions can I expect to be asked?
You can expect to be asked the following questions: What is your faucet's model number? Where did you find the model number? Can you provide proof of purchase? What is the age of your faucet? What is the problem you are experiencing and has any work been done to correct it?
Please be near your faucet when you contact us as we may need to ask further questions or recommend a resolution
What is your return policy?
The products must be returned within 30 days to the following address:
No. 12-13, Block 11, North District, Huayi Decoration Building Materials City, Chancheng District, Foshan City, Guangdong Province,China.
Merchandise must be in a saleable, unused condition and in its original packaging - including packing slip. If item is incorrect or defective, any costs incurred for shipment to consumer will be refunded.